How To Fest
How can we help?
For additional questions or to speak with someone immediately please call (440) 600-2838 or email operations@chagrinfilmfest.org
2023 How to Fest @ Chagrin Documentary Film Festival
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How to Purchase Your Tickets, Passes & Memberships
TICKETS​
PURCHASE
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Go to this website to view the event guide and select films.
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​Purchase individual film tickets.
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Receive order confirmation by email.
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Virtual Tickets - Click below on How to Watch.
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MOST POPULAR
STREAMING PASS​
PURCHASE
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Purchase any of the following passes: Discover, Virtual Doc Lover, or Shorts.
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Receive order confirmation by email.
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Click below on How to Watch.
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MEMBERSHIPS​
PURCHASE
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Learn more about memberships and purchase here.
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Receive order confirmation by email.
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Most memberships contain both in-person pass and virtual pass.
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To learn on how to use your virtual pass please click below on How to Watch.
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Venues (in-person)
Please silence your phones when you arrive at the venue.
1. BEFORE HEADING OUT
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Ticket Holders - get mobile tickets ready or print your ticket at home. ​
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Members - so we can better serve you and our ticket holders, please make a reservation.
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Members - put your lanyards on.
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Double check when doors open, and film start time.
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Check the weather.
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2. GETTING THERE​
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Check the traffic before leaving.
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Plan to arrive 20 minutes before the start of the film.
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Chagrin Valley Little Theatre (CVLT) located at 40 River Street.
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Chagrin Falls Intermediate School (CFIS) located at 77 E Washington Street.
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Chagrin Township Hall (CDFF Live on Main) is located at 83 N. Main Street.
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See venue map below for additional venues.
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3. ON SITE​
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Have your mobile or printed ticket ready to be scanned.
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If you are a member, make sure to wear your lanyard.
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Get snacks and beverages from concessions.
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Try and arrive 20 minutes early
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There will be no tickets sold at venues. Please purchase your tickets in advance online or at our box office located at Chagrin Valley Little Theatre, 40 River Street.
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Show Time - Enjoy the show!
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On-Demand streaming is available starting October 9 at 10:00 AM EST
On Demand Viewing Guide
Solo or with your social bubble, it's red carpet optional.
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Need Help? We are here for you.
Our Help Desk is open 10/9-10/16, 10:00 am till 9:00 pm @ 440-247-1591 ext. 3
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Or Ask our Chat Bot 24/7 or a "Real Human" by Launching Live Chat, 9:00 am till 12:00 midnight on our viewing site watch.eventive.org/chagrindocumentaryfilmfestival
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Do a system check before October 5th or call Patient Computer Help for Grown Ups™ for tech support. Please reach out to Bruce Corson (440) 476-3351 or Karen Poccia (440) 552-6706 BEFORE the start of the Film Fest for remote or in-person assistance.
Virtual TICKETS​
How to Watch
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Virtual tickets can be both pre-ordered before On Demand starts or after our On Demand event starts at watch.eventive.org/chagrindocumentaryfilmfestival .
2. Click on the film you'd like to watch, and click watch or pre-order now.
3. Log in and checkout! All of these services are also available in the Eventive TV app for Roku, Firestick, and Apple TV.
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Virtual PASSES​
How to Watch
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To watch online- Log in to your account at watch.eventive.org/chagrindocumentaryfilmfestival using the same username and password as you did to purchase your pass on Eventive to watch films.
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or to watch on your smart tv - download the Eventive TV app on Roku, Firestick, or Apple TV to access all of your films using the same user name and password you did to purchase your pass.
MEMBERSHIPS​
How to Watch
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To watch online- Log in to your account using the same user name and password as you did to purchase your membership on Eventive at watch.eventive.org/chagrindocumentaryfilmfestival to watch films.
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or to watch on your smart tv- download the Eventive TV app on Roku, Firestick, or Apple TV to access all of your films. Please access our FAQ for more information.