Image by Rob Laughter

How To Fest

How can we help?

On Demand (streaming)
In-Person Venues

For additional questions or to speak with someone immediately please call (440) 600-2838 or email operations@chagrinfilmfest.org

 

On Demand Viewing Guide

Solo or with your social bubble, it's red carpet optional.

​

Do a system check before October 5th or call Patient Computer Help for Grown Ups™  for tech support. Please reach out to Bruce Corson (440) 476-3351 or Karen Poccia (440) 552-6706 BEFORE the start of the Film Fest for remote or in-person assistance

TICKETS​

PURCHASE

  1. Go to https://www.goelevent.com/ChagrinFilmFestival/e/Search to view the event guide and select films.

  2. ​Purchase individual film tickets

  3. Receive order confirmation by email

​

WATCH

  1. Your virtual access will be sent one hour before the event or when the film is able to be watched. Check your email on October 5, 2021!

   2. Click the View button found in the               email to watch your film

   3. or open the Chagrin Documentary               Film Festival app on ROKU or Apple           TV and submit your unique Ticket               Voucher Code if prompted

​

​

​

MOST POPULAR

STREAMING PASS​

PURCHASE

  1. Purchase the Virtual Doc Lover unlimited streaming pass here. 

  2. Receive order confirmation by email

​

​

WATCH​

  1. To watch online- Log in to your account at watch.chagrinfilmfest.org using the same user name and password as you did to purchase your pass on Elevent to watch films.

  2. or to watch on your smart tv- download the Chagrin Documentary Film Festival TV app on ROKU or Apple TV to access all of your films using the same user name and password you did to purchase your pass.. 

MEMBERSHIPS​

PURCHASE

  1. Learn more about memberships and purchase here.

  2. Receive order confirmation by email

​

​

WATCH​

  1. To watch online- Log in to your account using the same user name and password as you did to purchase your membership on Elevent at watch.chagrinfilmfest.org to watch films.

  2. or to watch on your smart tv- download the Chagrin Documentary Film Festival TV app on ROKU or Apple TV to access all of your films. Log in to your account by using the same user name and password as you did to purchase your membership.

CDFF Venues

How early should I arrive at the film?

We suggest arriving 20 minutes before the start of the film.



How will my ticket be scanned?

Upon arrival at the drive-in, if you have a ticket, our volunteers will either scan your ticket on your phone or your printed paper ticket (that you have printed at home) through the window of your vehicle. If you have a membership, you will be directed to a member-only entrance.



How do I reserve my ticket if I have a membership?

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Live Venues Tab - Choose the film you want to see - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - You should not be paying for a ticket, if a cost comes up this means you are not logged in! - Click Checkout and confirm reservation and you will receive a confirmation email



How do I buy a ticket if I don’t have a membership

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the In-Person Venues - Choose the film you want to see - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) or it will ask you to register for Goelevent.com - Use the arrow to choose 1 and Add to Cart - Click Checkout and confirm purchase and you will receive a confirmation email



Will there be food and beverages available for purchase at in-person venues?

Yes, Chagrin Cinemas will have it's concession stand open. CVLT will have limited snacks and beverages for purchase. CFIS does not allow of any food or drinks with the exception of water bottles.



Will there be bathrooms available at the inperson venues?

Yes, there will be restrooms available at all in-person ticketed venues.



What happens if I arrive late?

You will be directed to the back rows of seating in the venue if seats are available.



Can I buy a ticket at a venue?

Tickets are available at our boxoffice located at Chagrin Township Hall and online at https://www.chagrinfilmfest.org/. All tickets must be purchased in advance.



I'm a member how do I gain entrance to CDFF "Live on Main" Lounge

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Events Tab - Choose your Event - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - You should not be paying for a ticket, if a cost comes up this means you are not logged in! - Click Checkout and confirm reservation and you will receive a confirmation email



I'm not a member how do I gain entrance to CDFF "Live on Main" Lounge

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Events tab - Choose the event that you would like to attend, some events are for members only. These events will be noted as such. You will only be able to purchase tickets for events that are made public. - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - Add payment options if payment is required. - Click Checkout and confirm reservation and you will receive a confirmation email



On-Demand streaming available starting October 5 at 5PM EST

 

Venues (in-person)

 

Please silence your phones when you arrive at the venue. 

1. BEFORE HEADING OUT

​

  • Ticket Holders - get mobile tickets ready or print your ticket at home. ​

  • Members - so we can better serve you and our ticket holders, please make a reservation

  • Members- put your lanyards on

  • Double check when doors open, and film start time

  • Check the weather.

​

2. GETTING THERE​

​

  • Check the traffic before leaving.

  • Plan to arrive 20 minutes before the start of the film

  • Chagrin Valley Little Theatre (CVLT) located at  40 River Street

  • Chagrin Falls Intermediate School (CFIS) located at 77 E Washington Street.

  • Chagrin Township Hall (CDFF Live on Main) is located at 83 N. Main Street

​

​

3. ON SITE​

​

  • Have your mobile or printed ticket ready to be scanned 

  • If you are a member, make sure to wear your lanyard

  • Get snacks and beverages from concessions.

  • Try and arrive 20 minutes early

  • There will be no tickets sold at venues. Please purchase your tickets in advance online or at our box office located at Chagrin Valley Little Theatre,  40 River Street.

  • Show Time - Enjoy the show!

​

Frequently Asked Question

CDFF Venues

How early should I arrive at the film?

We suggest arriving 20 minutes before the start of the film.



How will my ticket be scanned?

Upon arrival at the drive-in, if you have a ticket, our volunteers will either scan your ticket on your phone or your printed paper ticket (that you have printed at home) through the window of your vehicle. If you have a membership, you will be directed to a member-only entrance.



How do I reserve my ticket if I have a membership?

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Live Venues Tab - Choose the film you want to see - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - You should not be paying for a ticket, if a cost comes up this means you are not logged in! - Click Checkout and confirm reservation and you will receive a confirmation email



How do I buy a ticket if I don’t have a membership

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the In-Person Venues - Choose the film you want to see - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) or it will ask you to register for Goelevent.com - Use the arrow to choose 1 and Add to Cart - Click Checkout and confirm purchase and you will receive a confirmation email



Will there be food and beverages available for purchase at in-person venues?

Yes, Chagrin Cinemas will have it's concession stand open. CVLT will have limited snacks and beverages for purchase. CFIS does not allow of any food or drinks with the exception of water bottles.



Will there be bathrooms available at the inperson venues?

Yes, there will be restrooms available at all in-person ticketed venues.



What happens if I arrive late?

You will be directed to the back rows of seating in the venue if seats are available.



Can I buy a ticket at a venue?

Tickets are available at our boxoffice located at Chagrin Township Hall and online at https://www.chagrinfilmfest.org/. All tickets must be purchased in advance.



I'm a member how do I gain entrance to CDFF "Live on Main" Lounge

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Events Tab - Choose your Event - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - You should not be paying for a ticket, if a cost comes up this means you are not logged in! - Click Checkout and confirm reservation and you will receive a confirmation email



I'm not a member how do I gain entrance to CDFF "Live on Main" Lounge

- Go to Chagrinfilmfest.org - In the top right hand corner you will see an Event Guide and Tickets button. Click on this button - Click on the Events tab - Choose the event that you would like to attend, some events are for members only. These events will be noted as such. You will only be able to purchase tickets for events that are made public. - Click BUY TICKETS - You will be prompted to sign into Goelevent.com (if you are not already logged in) If you are logged in, you should see a Member Free option. Use the arrow to choose 1 (1 ticket = 1 vehicle) and Add to Cart - Add payment options if payment is required. - Click Checkout and confirm reservation and you will receive a confirmation email